Robert J. Kwortnik: search on Z-Library

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1

The role of positive emotions in experiential decisions

Robert J. Kwortnik Jr., William T. Ross Jr.

Journal:

International Journal of Research in Marketing

Year:

2007

Language:

english

File:

PDF, 290 KB

english, 2007

2

Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery During the Blackout of 2003

Kwortnik, Robert J.

Journal:

Journal of Hospitality & Leisure Marketing

Year:

2006

Language:

english

File:

PDF, 677 KB

english, 2006

3

Buyer Monitoring: A Means to Insure Personalized Service

Kwortnik, Robert J, Lynn, W. Michael, Ross, William T

Journal:

Journal of Marketing Research

Year:

2009

Language:

english

File:

PDF, 95 KB

english, 2009

4

Buyer Monitoring: A Means to Insure Personalized Service

Robert J. Kwortnik Jr., W. Michael Lynn and William T. Ross Jr.

Journal:

Journal of Marketing Research

Year:

2009

Language:

english

File:

PDF, 2.06 MB

english, 2009

5

Shipscape influence on the leisure cruise experience

Kwortnik, Robert J.

Journal:

International Journal of Culture Tourism and Hospitality Research

Year:

2008

Language:

english

File:

PDF, 251 KB

english, 2008

6

Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services

Dixon, Michael J., Victorino, Liana, Kwortnik, Robert J., Verma, Rohit

Journal:

Production and Operations Management

Year:

2017

Language:

english

File:

PDF, 595 KB

english, 2017

7

Exploring behavioral differences between new and repeat cruisers to a cruise brand

Sun, Xiaodong, Kwortnik, Robert, Gauri, Dinesh K.

Journal:

International Journal of Hospitality Management

Year:

2018

Language:

english

File:

PDF, 429 KB

english, 2018

8

Lexical interference in semantic processing of simple words: Implications for brand names

Judith E. Hennessey, Theodore S. Bell, Robert J. Kwortnik

Journal:

Psychology and Marketing

Year:

2005

Language:

english

File:

PDF, 121 KB

english, 2005

9

Usage-Based versus Measure-Based Unit Pricing: Is there a Better Index of Value?

Robert J. Kwortnik, Elizabeth H. Creyer, William T. Ross

Journal:

Journal of Consumer Policy

Year:

2006

Language:

english

File:

PDF, 222 KB

english, 2006

10

Clarifying “fuzzy” hospitality-management problems with Depth interviews and qualitative analysis

Robert J. Kwortnik Jr.

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2003

Language:

english

File:

PDF, 1.48 MB

english, 2003

11

Clarifying “fuzzy” hospitality-management problems with depth interviews and qualitative analysis

Robert J. Kwortnik Jr.

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2003

Language:

english

File:

PDF, 123 KB

english, 2003

12

Voluntary tipping and the selective attraction and retention of service workers in the USA: an application of the ASA model

Lynn, Michael, Kwortnik, Robert J., Sturman, Michael C.

Journal:

International Journal of Human Resource Management

Year:

2011

Language:

english

File:

PDF, 141 KB

english, 2011

13

Clarifying “Fuzzy” Hospitality-management Problems with Depth Interviews and Qualitative Analysis

Kwortnik, Robert J.

Journal:

The Cornell Hotel and Restaurant Administration Quarterly

Year:

2003

Language:

english

File:

PDF, 429 KB

english, 2003

14

The effects of tipping policies on customer satisfaction: A test from the cruise industry

Lynn, Michael, Kwortnik, Robert J.

Journal:

International Journal of Hospitality Management

Year:

2015

Language:

english

File:

PDF, 279 KB

english, 2015

15

Buyer Monitoring Cross-Culturally

Lieven, Theo, Kwortnik, Robert J., Tomczak, Torsten

Journal:

Cornell Hospitality Quarterly

Year:

2018

Language:

english

File:

PDF, 173 KB

english, 2018

16

Mobile usage in travel: bridging the supplier-user gap

Linton, Heather, Kwortnik, Robert J.

Journal:

International Journal of Contemporary Hospitality Management

Year:

2019

File:

PDF, 256 KB

2019

17

Tipping policy effects on customer satisfaction: An informative failure to replicate

Lynn, Michael, Kwortnik, Robert J.

Journal:

International Journal of Hospitality Management

Year:

2020

Language:

english

File:

PDF, 168 KB

english, 2020

18

Tipping policy effects on customer satisfaction: An informative failure to replicate

Lynn, Michael, Kwortnik, Robert J.

Journal:

International Journal of Hospitality Management

Year:

2020

File:

PDF, 168 KB

2020

19

Improving revenue performance with third-degree price discrimination in the cruise industry

Namin, Aidin, Gauri, Dinesh K., Kwortnik, Robert J.

Journal:

International Journal of Hospitality Management

Year:

2020

File:

PDF, 1.03 MB

2020